This agreement is made between “The Customer” and Trincargo International Services Co Ltd/ Trine-E-Box (hereinafter referred to as “The Company”).

Effective 01 May 2011, any new Customer registering with the Company, whether online or manually, or any pre-existing Customer who sends packages that arrive in our facility in Trinidad and Tobago or Miami, USA on or after 01 May 2011, agrees to all our terms and conditions without reservations.


i. Because the Company has no control over whom the Customer gives or causes to give, or allow to gain access to, the Miami shipping address of the Customer, the Customer will be responsible for all materials received at any of our facility, including mail, magazines and all other items, and shall pay all charges incurred, whether the Customer claims to have ordered the items or not.

ii. It is the responsibility of the Customer and NOT the Company, to prevent unwanted materials from being shipped to our facilities.

iii. The Company does not provide any insurance coverage. It is therefore the responsibility of the Customer to arrange for insurance coverage for full/partial loss or damage of packages, to cover all the risks involved in shipping and delivery of cargo, or to ship at their own and deliberate risk.

iv. The Customer is responsible for arranging for the proper packaging of all shipments either through the shipper/supplier, or other third parties. The Company will not be responsible for loss or damage or missing content of any package whether such packing was arranged through the Company or not. The Company’s role in packing is limited to assisting the Customer only, in arranging for packing, but the Company will attract no responsibility therefrom.

v. The Customer is responsible for the payment of ALL charges of items received at our facility addressed to the Customer and such charges shall include but not be limited to, freight and handling, customs duties and taxes, governmental fines and penalties, and our legal fees and legal costs arising therefrom.

vi. The Customer specifically agrees to pay ALL charges on DELIVERY or RECEIPT of items.

vii. The Customer agrees to pay for ALL packages which arrive at destination, including mail and magazines, and shall not have the discretion to collect some packages and leave some packages in the possession of the Company. The Customer is obligated to receive and pay for ALL available packages. No package is to be left in the Company’s possession.

viii. It is the responsibility of the Customer to monitor the status of their packages online and ensure that all packages received at the Miami warehouse is shipped out. Should a package state that it is “on hold”, it is the duty of the Customer to provide the instructions for the release of any packages held in Miami. The website is very customer-service friendly and provides ease of ability to monitor and facilitate fast processing of shipments, especially those held in Miami.

ix. The Customer must ensure that the correct P.O. Box Number and/or street address is given to the supplier and is correctly quoted on all pkgs to avoid mis-route, mis-sort and/or extra charges and delays. The Company will not be held liable for packages that were not delivered to the Miami facility or in instances where no proof of delivery is obtained from our Miami facility and warehouse personnel.

x. All items must be properly and correctly declared with their true and proper value. In no circumstances must packages be undervalued so as to avoid customs charges (i.e. Duties, VAT, Online Purchase Tax). A genuine invoice must be produced for all items.

xi. The Customer agrees not to ship or cause to be shipped any illegal, prohibited, restricted items contrary to international shipping laws especially the laws of the USA and of Trinidad & Tobago. These illegal, restricted, or prohibited items include but are not limited to narcotics in any of its forms, firearms, ammunitions, all explosive devices in all its forms. Some of these items such as firearms, can be legally imported only when the Customer obtains the necessary permits, licenses, and/or approval from all the government and state agencies, and are properly declared with advance notice. The Customer agrees to comply by all these laws, rules, and regulations.

xii. Especially in view of item (xi.) above, The Company is reluctant to allow the use of one registration by multiple individuals with whom we have no contact details or identification information on file.

xiii. The US Government has very strict laws restricting shipment of items to or from unknown or unregistered persons. The Customer is decidedly discouraged from allowing other unregistered persons to use his/her box, as the registered Customer will become solely responsible for all breeches or charges derived therefrom.


The liability of the Company is governed generally by the Warsaw Convention by the Convention on the Contract for the International Carriage of Goods by Road, (CMR) . Specifically, however, our maximum liability for any loss, however caused whether direct, incidental, special, or consequential, whether through delay, damage, missing content, non-delivery, mis-delivery, mis-information, or failure to provide information, is limited to the declared value of the item on which customs duties is payable, or to US$ 20.00 per kilo to a maximum of US$100.00 per shipment whichever is less. In the case of multiple packages being shipped by the same supplier to the same consignee and received on the same day, these shall be considered as one (1) shipment whether or not each package is given a separate identification or tracking number. This clause simply provides that the total liability to the Company shall be limited to US$ 100.00 per shipment or less, even if the declared value is more than US$100.00.


As a service to the Customer, and at the Customer’s written request, the Company may elect to assist the Customer in arranging packaging for packages by parties other than the Company. By so doing, the Company does not accept any liability for having assisted in arranging the packaging. This is purely a courtesy to the Customer, only.


There is no registration or renewal fees when registering to use the services of the Company.


All new and existing registrations are now allowed to add their Credit/Debit Cards to their account for automated payments at the creation and presentation of an invoice. If you do not wish to have automated payments you can change the status of your Credit/Debit Card to INACTIVE in your wallet on your Customer Dashboard.

For your security, the Company does not store your card information. They are tokenized through the acquiring bank from the moment of registration.The Company at no time captures or stores Credit Card information/ PAN (Primary Account Number). The Company is a PCI DSS (Payment Card Industry Data Security Standard) certified company.


International Transportation for freight charges shall be based on the chargeable weight which shall be the actual weight or the volumetric weight whichever is greater. The chargeable weight will be the weight of the package as tendered to us for shipment by air, or according to the dimensions after re-packing as may be requested by the Customer. Additionally, there is also the possibility of repackaging fee for the repackaging of fragile items, identifying fee for packages arriving in Miami without the account number and a local handling fee for all packages.

All merchandise which value exceeds $2,500 USD requires an export license and is subject to special handling under E.E.I. (Electronic Export Information) protocols. In some instances, the Customer will also be required to fill and sign a POA (Power of Attorney) that authorises our Miami agency to file these documents in the US on their behalf.

After receiving all the necessary documentation, the Company will process and dispatch the merchandise within 24- 48 hours.


In addition to our regular fees as quoted on our rate sheet, an additional line item for fuel surcharge is added to our invoice. This fuel surcharge will fluctuate upward or downward according to the price on the international market and shall be published on our website @ www.trinebox.com monthly.


Customs Duty is calculated based on the CIF (Customs, Insurance and Freight) with or C&F (Customs and Freight, without Insurance) value of the goods which include: the actual commercial value of the goods plus the freight and any other foreign charges and insurance where applicable. Vat is calculated on the CIF or C&F value plus the duty.


Customs is not obligated to accept the declared value as stated on the invoice if Customs is of the view that the item was under-valued. Duty is paid on the commercial value of items and not necessarily what the Customer declares they have paid for it. By way of explanation, if an item is ordinarily worth US1,000.00, but it was bought on auction, at a special rate, at US100.00 or was even given as a gift, Customs may value the item for US$ 1,000.00 for duty/vat payment, regardless to what price the Customer may actually have paid for the item. This is a determination of Customs and outside of the control of the Company.


The Company shall have the right, and may choose to exercise that right to withhold packages for the following reasons:

a) when there are outstanding charges against the shipment;

b) when there are outstanding charges against previously delivered shipments;

c) when Customers attempts to receive some and leave back other packages that are available for delivery;

d) for non-payment of renewal fee; and e) when there is a discrepancy as to what correct charges should be.


The Company shall have the right to examine the contents of any and all packages to determine and verify the contents if in the estimation of the Company such verification is needed to ensure compliance with local and international regulations especially those relating to legal and security issues.


The Company will charge interest at a minimum of 2% on outstanding balances or as market forces may direct.


The Company shall have the right to see or otherwise dispose of items left unclaimed or unpaid for after 30 days of the date of arrival. The Company will attempt to contact the Customer to advise our intention to dispose of the goods. This does not absolve the Customer from their responsibility to pay all outstanding charges due to the Company whether or not the goods were disposed of .


The Company is decidedly against all forms of illicit acts including but not limited to money laundering, the use, sale, trade, import/export of narcotics or other illegal substances in all their forms. The Company will not be a party to nor facilitate others directly or indirectly but will resolutely report any known or suspicious activity in breach of any of the laws of the Trinidad and Tobago or of any other country. Customers expressly agree NOT to transact or attempt to transact any illicit acts in their interactions with the Company.


Program Overview:

This document establishes the terms and conditions of participation in the TrinEGems Customer Loyalty Program offered by Trincargo International Services Co Ltd, also referred to as “Trincargo/Trin-E-Box.” Participation in this program is automatic, and benefits are determined based on a customer’s monthly shipping activity.


Automatic Enrollment: All customers of Trincargo and Trinebox are automatically enrolled in the Program.

Eligibility: The Program is open to all customers, subject to these Terms and Conditions.

Points Accumulation

Calculation Basis: Points are calculated based on shipping fees, excluding any customs taxes and or other charges.

Calculation Frequency: Points are calculated on the first Sunday of every month.

Retroactive Awards: Points are awarded based on the previous month's activity.


Ranking of customers will be in 5 tires and are as follows

Blue Diamond




Ranking of Customers

Rankings : Customer will be ranked in according to their accounts activity. Rankings are calculated mostly based on consumptions over the last several months; the particulars of the algorithm are tedious, dynamic and specific to TriniGems only. We take into consideration various other variables and also insure that we are not moving you out of your ranks for low consumptions. Your ranking would not change because of 1 month with low activity.

Redeeming Points

Non-Cash Redemption: Points cannot be redeemed for cash. Points can only be used for benefits, discounts, or services as specified by Trincargo and Trinebox.

Redemption Process: Details on how to redeem points and available rewards will be communicated to members through their account or via official communication channels.

Program Modification and Termination

Trincargo and Trinebox reserve the right to modify or terminate the Program at any time without prior notice.

Any changes to the Program will be communicated to members via email or through the official website.

General Conditions

Points have no cash value and cannot be exchanged for cash.

Points are non-transferable and are void if transferred.

The accumulation and redemption of points are subject to all applicable laws and regulations.

Limitation of Liability

Trincargo and Trinebox are not responsible for any loss or damage resulting from the termination or change of the Program.


The Company shall have the right to amend or add to these terms and conditions as existing conditions, new laws and regulations may dictate.