This agreement is between “The Customer” and Trincargo International Services Co Ltd, (herein after referred in this agreement as Trincargo/Trin-E-Box ) which operates a service called “Trin-E-Box” or “TrinBox” and any of its agents or affiliates that Trincargo may elect to use from time to time in the transport and delivery of shipments.
Effective May 01, 2011, any new customer registering with Trincargo/Trin-E-Box, whether on line or manually, or any pre-existing customer who sends packages that arrive in our facility in Trinidad and Tobago or Miami, USA, on or after 01 May, 2011, agrees to all of our terms and conditions without reservations.
LIMITATION OF LIABILITY
The liability of Trincargo/Trin-E-Box, is governed generally by the Warsaw Convention by the Convention on the Contract for the International Carriage of Goods by Road, (CMR). Specifically however, our maximum liability for any loss, however caused whether direct, incidental, special, or consequential, whether through delay, damage, missing content, non-delivery, mis-delivery, mis-information, or failure to provide information, is limited to the declared value of the item on which customs duties is payable, or to US$ 20.00 per kilo to a maximum ofUS$100.00 per shipment whichever is less. In case of multiple packages shipped by the same supplier to the same consignee and received on the same day, these shall be considered as one (1) shipment whether or not each package is given a separate identification or tracking number. The meaning of this clause is that the total liability to Trincargo/Trin-E-Box shall be limited to US$ 100.00 per shipmentor less, even if the declared value is more than US$ 100.00.
As a service to the customer, and at the customers written request, Trincargo/Trin-E-Box, may elect to assist the customer in arranging packaging for packages by parties other than Trincargo/Trin-E-Box. By so doing, Trincargo/Trin-E-Box does not accept any liability for having assisted in arranging the packaging. This is purely a courtesy to the customer and nothing else.
REGISTRATION AND RENEWAL
There has been a registration fee of TT200.00 payable at the time and date of registration but is currently free.
No renewal fee currently.
International Transportation for freight charges shall be based on the chargeable weight which shall be the actual weight or the volumetric weight whichever is greater. The chargeable weight will be the weight of the package as tendered to us for shipment by air, or according to the dimensions after re-packing as may be requested by consignee. Additionally there is also the possibility of repackaging fee for the repackaging of fragile items, Identifying fee for packages arriving in Miami without the account number and a local handling fee for all packages.
In addition to our regular fees as quoted on our rate sheet, an additional line item for fuel surcharge will added to our invoice. This fuel surcharge will fluctuate upward or downward according to the price on the international market and shall be published on our website @ www.trinebox.com monthly.
DUTIES AND TAXES
Customs Duty is calculated based on the CIF (with insurance) or C&F (without insurance) value of the goods which include: the actual commercial value of the goods plus the freight and any other foreign charges and insurance where applicable. Vat is calculated on the CIF or C&F value plus the duty.
Customs is not obligated to accept the declared value as stated on the invoice, if customs is of the view that the item was under-valued. Duty is paid on the commercial value of items and not necessarily what the customer declares they have paid for it. By way of explanation, if an item is ordinarily worth US1,000.00, but it was bought on auction or at a special rate or US100.00 or was given as a gift, the customs may value the item for US$ 1,000.00 for duty/vat payment, regardless to what price the customer may actually have paid for the item. This is a procedure of customs and not of Trincargo/Trin-E-Box.
RIGHT TO WITHHOLD
Trincargo/Trin-E-Box shall have the right, and may choose to exercise that right to withhold packages for the following reasons. a) When there are outstanding charges against the shipment; b) when there are outstanding charges against previously delivered shipments; c) when customers attempts to receive some and leave back other packages that are available for delivery; d) for non-payment of renewal fee; and e) when there is a discrepancy as to what correct charges should be.
RIGHT TO EXAMINE CONTENTS
Trincargo/Trin-E-Box shall have to right to examine the contents of any and all packages to determine and verify the contents if in the estimation of Trincargo/Trin-E-Box such verification is needed to ensure compliance with local and international regulations especially those relating to legal and security issues.
INTEREST ON OUTSTANDING BALANCES
Trincargo/Trin-E-Box will charge interest on outstanding balances as market forces may direct.
RIGHT TO SELL
Trincargo/Trin-E-Box shall have the right to see or otherwise dispose of items left unclaimed or unpaid for after 30 days of the date of arrival. Trincargo/Trin-E-Box will attempt to contact the customer to advise our intention to dispose of the goods. This does not absolve the from their responsibility to pay all outstanding charges due to Trincargo whether or not the goods were disposed of.
Trincargo/Trin-E-Box is decidedly against all forms of illicit acts including but not limited to money laundering, the use, sale, trade, import/export of narcotics or other illegal substances in all their forms. Trincargo will not be a party to nor facilitate others directly or indirectly but will resolutely report any known or suspicious activity in breach of any of the laws of the Trinidad and Tobago or of any other country for that matter. Customers expressly agree NOT to transact or attempt to transact any of these or other illicit acts in their dealing with T Trincargo/Trin-E-Box.
RIGHT OF AMENDMENT
Trincargo/Trin-E-Box shall have the right to amend or add to these terms and conditions as existing conditions, new laws and regulations may dictate.