1. Better Pricing
   The pricing in the USA is often better than that available in your home country.
2. Not available in your country
   Many USA retailers will limit availability of certain items, colors, sizes, etc... in other countries and make them only available in the USA.
3. US Retailers Will Not Ship Overseas
   Most US retailers will not allow their products to be shipped to other countries from the USA by their distributors. The primary reason for this is to maintain control of the retail pricing for their products in other countries.

After you sign up for a new account, we will issue you an exclusive and personal account number. You will also be instructed on how to properly fill in a checkout form on your retailer's site and the correct way to insert your new Trinebox address and account number.

Sign in to your Trinebox account to:

1. Check if your merchandise has been received.
2. Upload An invoice if required.
3. Check the status of your shipments.
4. Change any of your account details such as phone contact, delivery or pickup, delivery address change password.

Note:

You will receive an email notification when you receive a package, or when Trinebox sends a shipment to you.

NO, your new Trinebox address is an actual warehouse and office in Florida, USA. Many sellers do not ship to post office boxes, so we do not issue box addresses. Additionally, UPS, FedEx and DHL do not deliver packages to P.O. BOX's. Our warehouse is open from 9:00 AM ’til 5:00 PM, Monday through Friday. We have over 100 employees and our receiving department is there to receive incoming packages during normal business hours.

No. You can use Trinebox to bring in bulk purchases for companies.

We offer Online shopping, Ocean and Air freight

There is no cost to open an account with Trinebox and immediately receive your personal address in the USA.

We also offer General Ocean and Air freight services and Brokerage Services. Contact us for further details

We will notify you via e-mail as soon as your package(s) arrive at Trinebox's warehouse.

You can also Log-In to Trinebox.com to see this information.

Upon arrival at our Miami address, your package will take 2-3 days to be shipped and delivered to you.

Pre alerts are important for three reasons:

1) It allows you to receive e-mail and SMS alerts regarding the location of your package once it reaches our hands.

2) It ensures your package does not remain in “Unknown Packages” if your account number is left out, since Miami can easily correlate the tracking numbers.

3) It provides customs with the actual cost you paid for your item. If customs does not know what you actually paid for your item they can charge you based on the cost the item generally goes for, and would not be aware whether you purchased your item on sale. This can affect your Duties and VAT charges.

Yes, of course you can. Trinebox offers you the ability to track your packages on your Trinebox account. When you set a pre alert and upload you invoice, once your package reaches our Miami warehouse you will then be alerted every step of the way.

After we receive your shipment request, please allow for up to 36 hours for us to process and shipfrom our warehouse. Packages received before 10 am (East Coast USA time) are typically processed and picked up on the same day.

Please also Allow 48-72 hours for packages from USPS as we must collect packages shipped through those means from the post office. We collect these items daily.

Trinebox only tenders packages to couriers on business days (Monday to Friday), not including certain U.S. holidays.

In some cases, high-value merchandise and shipments may require additional paperwork to comply with U.S. government regulations.

Shipments containing certain animal products, feathers, animal skin and mother-of-pearl may require review to ensure compliance with U.S. Fish and Wildlife (USFWS) regulations.

These type of circumstances may result in additional processing time for your shipment.

Normally every package is opened and inspected when it arrives at the Trinebox warehouse. Our trained staff carefully inspects your packages to ensure they are safe for shipping and verify that the stated contents are allowed to be exported from the USA.

To ensure quality and compliance with US export regulations, we must open and review all wrapped items. When possible, we make every effort to return wrapped items to their original condition.

Your packages will be held, free of charge, for up to 15 days after each delivery.

After 15 days, each package will be held for an additional 30 days for a charge of $2 USD per day.

We will send you reminders before your 30-day storage period ends and again before your paid 30-day storage period ends.

The maximum storage time is 90 days. After 90 days, unless prior arrangements have been made, the goods will be considered abandoned, and we may dispose of it in any manner permitted by law.

All packages shipped from Trinebox are insured for up to $100 USD of value. Additional insurance is available at a cost of $2.50 USD per each $100 USD of value that is required. Therefore if your purchase is worth $300 USD and you wanted to make sure the total value of your purchase is insured, you would pay $5 USD for insurance.

Customer Support
Customer support is available to help you answer any questions.

For Location hours please click here.

US Warehouses Closed

On US national holidays, we close our export facility so that our staff can spend time with friends and family. During these holiday, packages will not be received or shipped.

January 1st - New Year’s Day

Last Monday in May - Memorial Day

July 4th - Independence Day

First Monday in September- Labor Day

4th Thursday in November - Thanksgiving Day

December 25th & 26th - Christmas Holiday

Holiday Season During the months of November and December, the number of packages received and shipped significantly increase due to Black Friday, Cyber Monday and Holiday sales events. During this time our global courier partner may experience longer than usual delivery times. We strongly suggest customers make their purchases as early as possible to ensure that they receive their packages before their required dates.

In order to prepare the documentation for your package to be delivered to your home country by Trinebox, we must have a commercial invoice which describes the product and states the cost you paid for the product. This document is necessary for your package to be cleared customs and delivered to you.

Important: You, the customer, are responsible for accurately stating the value (for customs purposes) of the product you have purchased. If the value is not correct, the package may be held by customs and you may be liable for additional costs and/or customs fines or penalties.

1. Sign in to your Trinebox account.
2. Click My Packages.
3. Click Upload Your Commercial Invoice Here.
4. Click Choose File (Accepted formats: PDF, JPG and PNG Images smaller than 2MB).
5. Browse to identify the file you want to upload. Navigate to the file on your computer that you want to upload and select it.
6. Please Enter Captcha provide
7. Click Upload to start the upload process. Allow time for the transfer to complete. When complete, your account will get a message “upload successfully”
8. Repeat process for any additional documents.
9. If you uploaded a document in error, please contact the office for further assistance.

* Please contact customer support immediately, so that we may freeze your account or log in to your account click My Account Profile, Click on Account Security and change your password.

* Be sure you safeguard your password and do not let anyone else have it! You are responsible for all use of your account made under your login and password.

If you have simply forgotten your password or are unable to access your account, use the forget password function to create a new one .A link would be sent to the email address on account for the reset to be completed.

Simply log into your account. Go to My Account Profile. From there you should be able to make any changes required.

Yes, you may authorize someone else to use your account by simply logging into your account and going to “account preferences” and selecting “additional user.”

Please note that you may authorize anyone to use your account, but the use of the account is your responsibility. Remember that all packages you receive and ship in your Trinebox account you will be responsible to clear all charges associated to that account, even when the name of another authorized user appears on the package, and it will be sent to the address you have registered.

This is your responsibility! You may only request us to ship products that are in compliance with the import laws of your country. If you have any questions, please check with your local customs agency BEFORE you ship the package to Trinebox.

Trinebox is only a service provider. We do not accept responsibility or liability for the contents, valuation or condition of your package. If any packages are returned to Trinebox for non compliance or undervaluation, the costs of shipping, receiving, handling and disposing of said packages are the full and complete responsibility of the customer.

Billing address is the address that you have associated with the credit card with which you are paying.

Shipping address is the address you use to receive your purchase at Trinebox. See shipping address example for John Doe below:

John Doe (Account #: 00000)
7801 NW 37th Street
Doral, FL 33195-6503 USA
Telephone 757-943-9356

Yes. Once you receive your registration confirmation, you are ready to start shopping! Trinebox will immediately begin accepting your packages and processing your shipments.

Please ensure all your shipments include the address of the Trinebox warehouse and your unique account number. Any packages shipped to Trinebox with an incomplete or inaccurate address will be delayed.

If you are unable to successfully register for a Trinebox account, please complete the following steps:

1. Clear the cookies on your Web browser.
2. Make sure you are entering a credit card that has an expiration date of next month or later. Credit cards expiring this month cannot be accepted.
3. Make sure your Web browser is up to date. Out of date browsers may have functionality issues.

If you continue to experience problems, please contact customer support and provide the information requested below:

1. Your first and last name.
2. Type of Web browser are you using.

There are a number of reasons why your credit card may be declined by a US online retailer.

• Payment type has insufficient funds.
• Payment provider has placed a hold on your funds.
• The payment type has expired.
• The payment code has expired.
• The security code is incorrect.
• The Merchant is unwilling to accept international Credit Cards. Try contacting their customer service for assistance.

Shopping at US Stores

Buying online is easy, just follow these simple steps:

1. Find the products you want online.
2. Add your products to the shopping cart.
3. Go to trinebox.com and create an account.
4. Enter your shipping address and account information.
5. Choose a shipping method.
6. Enter your payment information.
7. Review and finish your order.
8. Check the status of your order.

International size charts:

Women's Clothing Conversion

Men's Clothing Conversion

Shoe Size Conversion

Many USA stores pack their merchandise inefficiently, resulting in substantially higher shipping costs for international customers. There are also other things to know when shopping USA retailers. To save the most at USA stores, follow these tips:

1. Always use your Trinebox address as the "Ship To" address. Many merchants offer free shipping to US addresses.
2. Check to see if there are any coupons or discount codes available with the online retailers for the products you are interested in buying.
3. Be sure to read the ratings and reviews of sellers.
4. It may be possible to repackage a large box into a smaller one, check with customer support to see if this is an option for you.
5. Consider rebates; sometimes manufacturers offer rebates after the product is purchased.
6. If you are unsure about a seller or retailer, check with the Better Business Bureau.
7. Shop around! Check different websites for the same product.
8. Create a separate email address for shopping, so your email doesn't get bogged down with advertisements.
9. Check the Trinebox Facebook and Twitter pages for deals!

We do! Trinebox consolidates perfumes and other Hazmat Items and ships them once per week at a standard rate. (See Hazardous shipments for more).

No, it is illegal for you and/or the retailer to describe the goods as a "gift" to avoid duties and taxes. Be aware of the legal problems it could create for you, the retailers and Trinebox.

You are the "Importer" of the goods and responsible for accurate statements describing the goods and their respective value. Duty and taxes are based on these descriptions. We may be required to terminate your account if we become aware of an intentional undervaluation on your part.

Our Customer Service team will be glad to guide you if you still have doubts on this serious matter.

No, we have discontinued this service for the foreseeable future.

What are Hazardous and Restricted Items:

1. Hazardous items include Flammable, corrosive and explosive items. Trincargo International Services Co. Ltd. Is dedicated to abiding to the laws and regulations set forth by IATA (International Air Transport Association) regarding the Transportation of Hazardous materials (Haz-Mat). We therefore, declare and consolidate all Haz-Mat items before shipping.
2. Customs Division has a list of items that are restricted from entering the country. These items can therefore be seized by customs.

1. If your Account number was not included by you or your sender.
2. Packages are placed in a section entitled ‘unknown packages.’ As such, Miami will then have to try and find your account manually, which can take time.(a service fee of $3.00 USD would apply)
3. If further information is left out, your package can remain in ‘unknown packages’ until
   1. your pre alert is set and tracking number is provided
   2. you provide a Trinebox staff member with your tracking number to locate it for you and claim it from Unknown Packages. (To avoid this delay, we encourage you to set your pre-alerts)

1. Holds: packages that contain fragile items or may require repackaging to ensure its safety for international transportation would be identified by our Miami warehouse and place on hold. If this occurs, you are required to provide us with an email of authorization stating whether you want your fragile package bubble wrapped or repackaged (additional costs apply). If you request for your items to not be bubbled wrapped or repackaged, please note that Trinebox will not be held accountable for any damage that may occur as a result. You can also request a NO Repacking be placed on your account to circumvent this hold from applying in the future.
2. . Restricted/ Hazardous Materials: There are several items that are considered hazardous materials. (i.e. Flammable, explosive and corrosive materials). These packages will be held back and sent through our weekly consolidated Hazmat shipments. Items that are restricted by Customs Divisions, however, will be seized. We advise that such items not be purchased, since Trinebox is not liable for items seized by Customs Division.

Unfortunately, Trinebox does not deliver to all locations nationwide, due to security reasons. However, we will make all necessary arrangements for you to collect your package at one of our offices.

Before your package has been shipped from Miami, you can go onto “MY ACCOUNT” on Trinebox, and change your delivery option to pick up, or vice versa. If your package has already been shipped, this change will only apply to following packages.

Actual weight is the weight of the package when put on a scale.

The dimensional weight is calculated by multiplying (in inches) the length x width x height of a package and dividing the result by the industry DIM factor which is 139. The formula is: L x W x H/139 = Dimensional Weight.

Billable weight is the measurement that we use to determine the Shipping Costs. If Dimensional weight is higher than Actual weight then Dimensional weight is used as “Billable Weight” measurement and vice versa.

At both our offices and through delivery, we accept: LINX, Credit Card, Cash, Cheque. We hope to offer more payment options soon.

The security code, commonly known as the “card verification code” (CVC) or “card verification value” (CVV), is a special three- or four-digit code printed on the front or back of your credit card. Banks commonly use this code to prevent fraud and some banks may decline transactions that do not include this code.

Yes.

a) Trinesure: For as low as US$0.50 per package, Trinesure provides you with the peace of mind attached to knowing your packages are covered, once in our hands.

b) Additional insurance is also available upon request. (See terms and conditions for more).

While damaged or lost packages are rare, we recommend fully insuring each shipment to the full declared value in the unlikely event that something does happen to your package(s). In the event your shipment is damaged upon delivery or lost, Trinebox customer support can assist you with the claims process.

Trinebox Gems is our Customer Loyalty Program where we issues points/gems to customers based on their shipping activity and ranking.

Enrollment is automatic for all Trincargo and Trinebox customers. There is no need for a separate sign-up process.

Points are calculated based on the shipping fees of your purchases, excluding customs taxes. Points calculation occurs on the first Sunday of every month, based on the previous month's activities.

No, points cannot be redeemed for cash. They can be used for various benefits and discounts as specified by Trincargo and Trinebox.

In the event of any modification or termination of the Program, members will be notified, and any existing points can be used as per the terms in effect at that time.

Redeeming you point is easy and, it will be automatically applied to your future payments. We do the work, you watch the savings add up.

No, points are non-transferable and cannot be shared or transferred to another person's account.

Ranking are how we categorize members, and it is based on their shipping activities. We have developed four (4) main rankings. Blue Diamond, Ruby, Emerald, and Sapphire.

Rankings are calculated mostly based on consumptions over the last several months through our dynamic algorithm and specific to TrineGems ONLY. We take into consideration other variables and also ensure that we are not moving you out of your ranks for low consumptions. We take into consideration your trends.

For more information or assistance, please contact our customer service team through the contact details provided on our website.